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Manager on Duty

Mid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 2 months agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

The Manager on Duty at W Brisbane is a pivotal job that focuses on enhancing guest experiences while managing daily hotel operations. This position is all about fostering a culture of excellence and ensuring that every guest feels valued and satisfied. The team thrives on collaboration, creativity, and a shared commitment to delivering the W experience.

You'll be responsible for

🏨

Managing operations

Overseeing day-to-day hotel operations to ensure guest satisfaction and service quality.
🛠️

Resolving guest issues

Addressing and resolving guest complaints and conflicts to maintain a positive experience.
📈

Supervising team performance

Monitoring team performance and providing feedback to ensure high service standards are met.

Key criteria

📊

Operational management experience

Proven experience managing daily hotel operations to meet guest expectations.

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🤝

Conflict resolution skills

Demonstrated ability to handle complaints and resolve disputes effectively.

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📈

Financial goal understanding

Experience understanding and managing operations to achieve financial objectives.

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View your fit

4 criteria for this job
Operational management experience
Proven experience managing daily hotel operations to meet guest expectations.

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Conflict resolution skills
Demonstrated ability to handle complaints and resolve disputes effectively.

View

Financial goal understanding
Experience understanding and managing operations to achieve financial objectives.

View

Interpersonal communication skills
Strong skills in leading and influencing team members through communication.

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