Accor Hotels13 followers538 jobs

Manager on Duty

Mid levelFull-timeOfficeGold Coast QLD, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Manager on Duty at Mondrian Gold Coast plays a vital role in creating exceptional experiences for guests. This position is all about leading the front office teams and ensuring that every guest feels welcomed and valued. With a focus on collaboration and high service standards, the team thrives in a dynamic environment that encourages creativity and personal growth.

You'll be responsible for

🏨

Leading front office teams

Lead and oversee the Front office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome.
🔄

Supervising operations

Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.
🤝

Managing guest interactions

Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.

Key criteria

🏨

Front office leadership experience

Minimum 1 year in a Duty Manager or similar role.

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🤝

Guest service expertise

Proven ability to manage guest requests and complaints efficiently.

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🗣️

Strong communication skills

Demonstrated ability to motivate and collaborate with teams.

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Meet the team

About the company

Apply on Accor Hotels
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5 criteria for this job
Front office leadership experience
Minimum 1 year in a Duty Manager or similar role.

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Guest service expertise
Proven ability to manage guest requests and complaints efficiently.

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Strong communication skills
Demonstrated ability to motivate and collaborate with teams.

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Proficiency in hotel systems
Experience with hotel management software and Microsoft Office.

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Attention to detail
Highly organized with a focus on maintaining high service standards.

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