Accor Hotels13 followers466 jobs

Duty Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Duty Manager at The William Inglis Hotel is a pivotal part of the Front Office leadership team, dedicated to creating unforgettable guest experiences. This job is all about leading a passionate team, ensuring smooth operations, and making every guest feel valued and welcomed. Collaboration and creativity are at the heart of how the team works, making every day an exciting opportunity to shine.

You'll be responsible for

👨‍💼

Leading the Front Office team

Lead the Front Office team during your shift, ensuring exceptional service is delivered at every stage of the guest journey.
🌟

Creating memorable guest experiences

Create memorable guest experiences by engaging with guests, anticipating their needs and resolving enquiries and feedback with professionalism and care.
📋

Overseeing daily operations

Oversee the day-to-day Front Office operation, including arrivals, departures, reservations, room allocations and guest requests.

Key criteria

🏨

Front Office leadership experience

Proven experience in a Duty Manager or similar role.

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🤝

Strong interpersonal skills

Demonstrated ability to build relationships with guests and team members.

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📊

Operational decision-making

Experience making sound decisions in fast-paced environments.

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Meet the team

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5 criteria for this job
Front Office leadership experience
Proven experience in a Duty Manager or similar role.

View

Strong interpersonal skills
Demonstrated ability to build relationships with guests and team members.

View

Operational decision-making
Experience making sound decisions in fast-paced environments.

View

Outstanding communication skills
Proven ability to communicate effectively with diverse stakeholders.

View

Time management expertise
Strong organisational skills with attention to detail and prioritisation.

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