Marriott10 followers468 jobs

Duty Manager

Mid levelFull-timeHybridDocklands VIC 3008, AustraliaPosted 2 weeks agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

This job is all about assisting the Front Office Manager in creating a welcoming atmosphere for guests while ensuring smooth daily operations. By focusing on guest satisfaction and team collaboration, you will play a vital role in enhancing the overall experience for everyone. The team thrives on open communication and a supportive environment, making it a fantastic place to grow and succeed.

You'll be responsible for

🗂️

Assisting the Front Office Manager

Supporting the Front Office Manager in daily operations and supervising staff to ensure efficient check-in and check-out processes.
🏨

Managing guest services

Overseeing guest services and front desk operations to meet customer expectations and enhance satisfaction.
📈

Coaching and mentoring staff

Providing guidance and support to team members to improve their skills and performance.

Key criteria

🎓

Education requirement

High school diploma or GED; or 2-year degree in related field.

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🕒

Guest services experience

2 years of experience in guest services or front desk operations.

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💬

Communication skills

Demonstrated interpersonal skills for effective team and guest interactions.

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5 criteria for this job
Education requirement
High school diploma or GED; or 2-year degree in related field.

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Guest services experience
2 years of experience in guest services or front desk operations.

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Communication skills
Demonstrated interpersonal skills for effective team and guest interactions.

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Operational management
Experience managing daily operations to meet financial objectives.

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Team supervision
Proven experience supervising staff and fostering collaboration.

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