Duty Manager
About the job
This job is about leading the front office operations at Novotel Brisbane South Bank, ensuring exceptional guest service and maintaining the hotel's esteemed reputation. The Duty Manager plays a crucial role in creating memorable experiences for guests while collaborating with various departments. The team values a hands-on approach and is committed to continuous improvement and personalisation in service delivery.
You'll be responsible for
🔧
Ensuring smooth hotel operations
Overseeing the day-to-day running of the hotel and seizing opportunities to provide highly personalised experiences for guests, maintaining the hotel's reputation as an industry leader in guest experience.📊
Reviewing performance metrics
Analyzing metrics such as NPS & RPS to adapt service delivery and maintain a high degree of guest satisfaction.🤝
Liaising with department leaders
Coordinating with leaders of other departments to manage groups, C&E, and general guest requests and enquiries.Key criteria
🏨
Front office experience
Demonstrated significant experience in front office operations.View
🗣️
Communication skills
Exceptional spoken and written communication for team collaboration.View
🛠️
Problem-solving abilities
Proven critical thinking skills for guest-centric experiences.View
View more
