Marriott9 followers306 jobs

Duty Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 19 hours agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

W Hotels is excited to welcome charismatic and guest-centric individuals to join their Front Desk (Welcome) Team as Duty Manager. This integral job focuses on providing exceptional service to guests while balancing the needs of everyone at W Sydney. The team thrives on excellence and continuous improvement, creating memorable experiences for guests and embracing a deep understanding of their journey.

Meet the team

About the company

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You'll be responsible for

🌟

Performing day-to-day duties

Demonstrating outstanding communication skills with passion and charisma.
🚀

Driving W’s Whatever Whenever Culture

Engaging with the Bonvoy Loyalty program and assisting managers with all aspects of Rooms Division operations.
🏨

Ensuring high standards of service

Maximizing guest satisfaction across Welcome Desk, Whatever Whenever, Wheels, and Concierge services.

Key criteria

🏨

Front desk experience

Proven experience in a luxury hotel front desk role.

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📋

Knowledge of hotel procedures

Extensive knowledge of check-in/check-out and guest services procedures.

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💻

Computer skills

Demonstrated proficiency in Microsoft Office and property management systems.

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A meaningful career starts with a match

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5 criteria for this job
Front desk experience
Proven experience in a luxury hotel front desk role.

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Knowledge of hotel procedures
Extensive knowledge of check-in/check-out and guest services procedures.

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Computer skills
Demonstrated proficiency in Microsoft Office and property management systems.

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Communication skills
Excellent oral and written communication skills for guest interactions.

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Goal-setting ability
Experience establishing realistic goals for operational performance.

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