Accor Hotels13 followers538 jobs

Duty Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

This job is about stepping into a hands-on leadership role as a Duty Manager at Hotel Woolstore 1888, where heritage meets contemporary design. The impact of this job is significant, as it ensures smooth daily operations and creates memorable guest experiences in a vibrant boutique environment. The team thrives on collaboration, positivity, and a genuine passion for hospitality.

You'll be responsible for

🔑

Leading front office operations

Overseeing daily front office operations as shift leader across all guest touchpoints
📈

Supporting team development

Coaching the team to deliver consistently high service standards and manage guest feedback
🔗

Ensuring operational coordination

Maintaining clear communication and coordination across hotel departments

Key criteria

🏨

Hotel operations experience

2–4 years in hotel operations with leadership exposure.

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💬

Confident communication skills

Proven ability to build rapport quickly with guests.

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🛠️

PMS systems knowledge

Experience with Opera Cloud or similar property management systems.

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4 criteria for this job
Hotel operations experience
2–4 years in hotel operations with leadership exposure.

View

Confident communication skills
Proven ability to build rapport quickly with guests.

View

PMS systems knowledge
Experience with Opera Cloud or similar property management systems.

View

Service recovery expertise
Demonstrated experience managing guest feedback effectively.

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