Virgin Australia25 followers7 jobs

Manager, Product and Customer Strategy

Mid levelFull-timeHybridBrisbane QLD, AustraliaProductCustomer successStrategy and analysisPosted 1 month ago
Pending fitX of Y criteria met

About the job

This job is about leading the charge in shaping Virgin Australia’s customer experience through strategic product and service development. By working closely with various teams, you will drive initiatives that enhance customer satisfaction and brand perception. The team thrives on collaboration, accountability, and continuous improvement, creating a vibrant workplace culture.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Leading customer strategy development

Overseeing the development of Virgin Australia’s customer and product strategy, ensuring alignment with business goals and customer expectations.
🤝

Managing cross-functional teams

Collaborating with teams across Digital, Operations, Cabin Experience, Loyalty, Brand, and Finance to deliver major customer programs.
🔍

Identifying customer insights

Using data and research to pinpoint customer pain points and commercial opportunities for innovation.

Key criteria

📊

Management consulting experience

Significant experience in a Management Consulting Strategy team or in-house.

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👥

Leadership experience

Proven experience managing direct reports and mentoring others.

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💡

Strong commercial acumen

Ability to translate customer insights into strategic recommendations.

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View your fit

5 criteria for this job
Management consulting experience
Significant experience in a Management Consulting Strategy team or in-house.

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Leadership experience
Proven experience managing direct reports and mentoring others.

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Strong commercial acumen
Ability to translate customer insights into strategic recommendations.

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Cross-functional initiative leadership
Record of leading initiatives and influencing senior stakeholders.

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Analytical and problem-solving skills
High-level skills in analysis, critical thinking, and problem-solving.

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A meaningful career starts with a match

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