Commonwealth Bank
Manager, Product and Customer Strategy
About the job
This job is about leading the charge in shaping Virgin Australia’s customer experience through strategic product and service development. By working closely with various teams, you will drive initiatives that enhance customer satisfaction and brand perception. The team thrives on collaboration, accountability, and continuous improvement, creating a vibrant workplace culture.
You'll be responsible for
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Leading customer strategy development
Overseeing the development of Virgin Australia’s customer and product strategy, ensuring alignment with business goals and customer expectations.🤝
Managing cross-functional teams
Collaborating with teams across Digital, Operations, Cabin Experience, Loyalty, Brand, and Finance to deliver major customer programs.🔍
Identifying customer insights
Using data and research to pinpoint customer pain points and commercial opportunities for innovation.What we're looking for
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Management consulting experience
Significant experience in a Management Consulting Strategy team or in-house.View fit
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Leadership experience
Proven experience managing direct reports and mentoring others.View fit
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Strong commercial acumen
Ability to translate customer insights into strategic recommendations.View fit
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