HiBob10 followers30 jobs

Manager, Professional Services

Mid levelSeniorFull-timeHybridAustraliaPosted 1 month agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

The Professional Services Manager at HiBob is a hands-on leadership job that focuses on coaching and developing a team of Implementation Managers. This position plays a crucial role in enhancing delivery operations and driving strong customer outcomes in a fast-paced SaaS environment. The team thrives on collaboration and continuous improvement, making it an exciting opportunity for someone passionate about operational excellence.

Meet the team

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You'll be responsible for

👥

Developing and coaching a team

Developing, coaching, and supporting a team of four Implementation Managers to ensure high performance.
✅

Owning delivery quality

Owning delivery quality, operational performance, and customer outcomes across the team portfolio.
⚙️

Supporting complex implementations

Supporting complex customer implementations and escalations where needed to ensure success.

Key criteria

📊

SaaS implementation experience

Proven experience managing multiple concurrent SaaS implementations.

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🧑‍🏫

Coaching and development skills

Demonstrated ability to coach and develop implementation teams.

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📈

Operational performance management

Experience managing delivery KPIs and operational performance metrics.

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4 criteria for this job
SaaS implementation experience
Proven experience managing multiple concurrent SaaS implementations.

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Coaching and development skills
Demonstrated ability to coach and develop implementation teams.

View

Operational performance management
Experience managing delivery KPIs and operational performance metrics.

View

Cross-functional collaboration
Experience partnering with Sales, Customer Success, and Product teams.

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