About the job
The Professional Services Manager at HiBob is a hands-on leadership job that focuses on coaching and improving delivery operations for a growing team of Implementation Managers. This position plays a crucial role in ensuring strong customer outcomes and enhancing the overall effectiveness of the Professional Services team. Collaboration and a commitment to operational excellence are key values within the team.
You'll be responsible for
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Developing and coaching a team
Developing, coaching, and supporting a team of four Implementation Managers to enhance their performance.🏆
Owning delivery quality
Owning delivery quality, operational performance, and customer outcomes across the team portfolio.⚙️
Driving operational excellence
Driving operational excellence across utilisation, forecasting, delivery governance, and time-to-value.Key criteria
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SaaS implementation experience
Proven experience managing multiple concurrent SaaS implementations.View
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Team coaching skills
Demonstrated ability to coach and develop implementation teams.View
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Operational performance management
Experience managing delivery KPIs and operational performance metrics.View
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