About the job
HiBob is on the lookout for an experienced Professional Services Manager to lead a dynamic team of Implementation Managers. This hands-on leadership job is all about enhancing delivery operations and ensuring strong customer outcomes in a fast-paced SaaS environment. The team thrives on collaboration and continuous improvement, making it an exciting opportunity to shape the future of Professional Services at HiBob.
You'll be responsible for
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Developing and coaching a team
Develop, coach, and support a team of four Implementation Managers.✅
Owning delivery quality
Own delivery quality, operational performance, and customer outcomes across the team portfolio.⚙️
Driving operational excellence
Drive operational excellence across utilisation, forecasting, delivery governance, and time-to-value.Key criteria
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SaaS implementation experience
Proven experience managing multiple concurrent SaaS implementations.View
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Coaching and development skills
Demonstrated ability to coach and develop implementation teams.View
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Operational performance management
Experience managing delivery KPIs and operational performance metrics.View
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