HiBob10 followers30 jobs

Manager, Professional Services

Mid levelSeniorFull-timeHybridAustraliaPosted 1 month agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

HiBob is on the lookout for an experienced Professional Services Manager to lead a dynamic team of Implementation Managers. This hands-on leadership job is all about enhancing delivery operations and ensuring strong customer outcomes in a fast-paced SaaS environment. The team thrives on collaboration and continuous improvement, making it an exciting opportunity to shape the future of Professional Services at HiBob.

Meet the team

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You'll be responsible for

👥

Developing and coaching a team

Develop, coach, and support a team of four Implementation Managers.
✅

Owning delivery quality

Own delivery quality, operational performance, and customer outcomes across the team portfolio.
⚙️

Driving operational excellence

Drive operational excellence across utilisation, forecasting, delivery governance, and time-to-value.

Key criteria

📊

SaaS implementation experience

Proven experience managing multiple concurrent SaaS implementations.

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🤝

Coaching and development skills

Demonstrated ability to coach and develop implementation teams.

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📈

Operational performance management

Experience managing delivery KPIs and operational performance metrics.

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5 criteria for this job
SaaS implementation experience
Proven experience managing multiple concurrent SaaS implementations.

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Coaching and development skills
Demonstrated ability to coach and develop implementation teams.

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Operational performance management
Experience managing delivery KPIs and operational performance metrics.

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Process improvement expertise
Proven track record of improving delivery processes in scaling environments.

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Cross-functional collaboration
Experience partnering with Sales, Customer Success, and Product teams.

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