NSW Department of Customer Service43 followers558 jobs

Manager Service Centre Support and Enablement

Mid levelSeniorFull-timeHybridOrange, NSW, AustraliaPosted 1 month agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

The Manager Service Centre Support and Enablement is a pivotal job that drives strategic alignment and operational excellence within the Government Shared Services team. This position plays a crucial role in ensuring services remain fit for purpose by embedding quality and governance frameworks that support organizational objectives. The team thrives on collaboration, innovation, and a commitment to delivering outstanding customer service.

You'll be responsible for

🎯

Driving strategic alignment

Aligning service processes with organizational objectives to achieve strategic goals and ensure operational excellence.
🏗️

Designing service frameworks

Creating scalable and future-focused service centre frameworks that anticipate growth and evolving business needs.
🌟

Leading continuous improvement

Fostering a culture of innovation and consistency across all service areas through best practices.

Key criteria

📊

Service centre operations experience

Proven experience in managing service centre operations effectively.

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📈

Data analysis skills

Demonstrated ability to leverage data for strategic decision-making.

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🛠️

Service management frameworks knowledge

Strong understanding of industry-standard service management frameworks.

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4 criteria for this job
Service centre operations experience
Proven experience in managing service centre operations effectively.

View

Data analysis skills
Demonstrated ability to leverage data for strategic decision-making.

View

Service management frameworks knowledge
Strong understanding of industry-standard service management frameworks.

View

People leadership experience
Experience building and developing high-performing teams.

View

A meaningful career starts with a match

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