NSW Department of Customer Service43 followers558 jobs

Service Centre Manager

Mid levelSeniorFull-timeOfficeBega NSW 2550, AustraliaPosted 1 month agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

The Service Centre Manager job at Bega & Eden is all about leading a dynamic team to deliver outstanding customer experiences while achieving operational excellence. This role is crucial in fostering a culture of growth, accountability, and inclusion, ensuring that every team member thrives. Service NSW values collaboration and innovation, making it an exciting place to work for those passionate about making a difference.

You'll be responsible for

🏢

Leading operations

Overseeing the day-to-day operations of a large Service Centre to ensure exceptional customer service and performance.
🌱

Developing team capability

Supporting and nurturing a diverse team to deliver outstanding customer experiences and achieve operational targets.
🚀

Driving performance

Identifying capability gaps and coaching future leaders to create opportunities for growth and success.

Key criteria

👥

Experience leading customer-facing teams

Demonstrated experience leading medium to large teams in customer service.

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📈

Proven ability to drive performance

Strong track record of achieving operational results through team leadership.

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🛠️

Capability development experience

Experience in coaching and developing team members for success.

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View more

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View your fit

4 criteria for this job
Experience leading customer-facing teams
Demonstrated experience leading medium to large teams in customer service.

View

Proven ability to drive performance
Strong track record of achieving operational results through team leadership.

View

Capability development experience
Experience in coaching and developing team members for success.

View

Business acumen and resource management
Proven experience in data-informed decision making and budget management.

View

A meaningful career starts with a match

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