NSW Department of Customer Service43 followers558 jobs

Service Centre Manager

Mid levelSeniorFull-timeOfficeBega NSW 2550, AustraliaPosted 1 month agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

The Service Centre Manager position at Bega & Eden is all about leading a vibrant team to deliver exceptional customer experiences. This job is crucial in driving operational performance while nurturing talent and fostering a culture of growth and inclusion. At Service NSW, teamwork and collaboration are at the heart of everything, making it an exciting opportunity for those passionate about making a difference.

You'll be responsible for

🏢

Leading operations

Overseeing day-to-day operations of the Service Centre while ensuring customer outcomes are prioritized.
🌱

Developing team capability

Coaching and supporting team members to enhance their skills and foster a high-performing culture.
🚀

Driving performance

Identifying performance gaps and implementing strategies to achieve operational targets.

Key criteria

👥

Experience leading teams

Proven experience leading medium to large customer-facing teams.

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📈

Performance management skills

Strong experience managing performance and coaching team members.

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🔄

Change management experience

Demonstrated ability to lead teams through change and transformation.

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Meet the team

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5 criteria for this job
Experience leading teams
Proven experience leading medium to large customer-facing teams.

View

Performance management skills
Strong experience managing performance and coaching team members.

View

Change management experience
Demonstrated ability to lead teams through change and transformation.

View

Communication skills
Strong communication and relationship-building skills with stakeholders.

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Business acumen
Sound business and financial awareness for informed decision-making.

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