Marketing Specialist, Customer Experience & Retention
About the job
This job is all about shaping meaningful customer moments that build confidence and trust in insurance. By designing and delivering thoughtful customer journeys, you will help simplify complex experiences and empower customers to manage their cover with ease. The team thrives on collaboration, fostering a culture where everyone belongs and works together to face challenges and grow stronger.
You'll be responsible for
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Owning customer campaigns
Managing end-to-end customer campaigns that enhance experience, retention, and commercial outcomes.đ
Turning insights into strategies
Using customer insight and data to create targeted strategies that reduce lapses and build loyalty.đ»
Increasing digital adoption
Simplifying customer journeys and communications to boost digital and self-service adoption.Key criteria
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Campaign delivery experience
Hands-on experience planning and executing customer campaigns end to end.View
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Organisational skills
Strong ability to manage multiple priorities and deliver reliably.View
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Collaborative mindset
Proven ability to build positive relationships with diverse stakeholders.View
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