About the job
This job is about joining Cochlear's mission to help people hear and be heard by providing exceptional support as a Customer Support / Medical Receptionist. The impact of this job is significant, as it plays a crucial role in forming positive relationships with clients and ensuring they receive high-quality audiological care. The team values collaboration and continuous learning, creating an environment where everyone can thrive and make a difference.
You'll be responsible for
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Managing inquiries
Managing phone and email inquiries to the clinic in a professional manner, ensuring all clients feel valued and heard.📅
Scheduling appointments
Managing the scheduling system, including booking and confirming appointments to ensure smooth clinic operations.📋
Maintaining client records
Providing initial information and developing and maintaining client records from customer inquiries to ensure accurate documentation.Key criteria
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Reception and office administration experience
Minimum 2 years in reception or office administration.View
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Strong computer skills
Proficient in accounting software, spreadsheets, and word processing.View
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Effective communication skills
Demonstrated verbal and written communication abilities.View
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