Member Experience Officer - Heritage Bank, Caloundra Branch
GraduateJuniorFull-timeOfficeCaloundra QLD 4551, AustraliaPeople and cultureCustomer servicePosted 3 days ago
About the job
The Member Experience Officer position at People First Bank is an exciting opportunity for customer service professionals looking to embark on a rewarding career in banking. This job is all about being the welcoming face of the bank, delivering exceptional service, and supporting customers on their financial journeys. The team thrives on collaboration and is dedicated to making a positive impact in the community.
You'll be responsible for
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Assisting customers
Helping customers with their transactional needs and inquiries, making banking easy for them.š¬
Engaging in conversations
Conducting quality in-depth conversations to identify the right solutions for customers' individual needs.ā¤ļø
Building relationships
Creating deep and meaningful relationships with customers to assist them in achieving their long-term financial goals.Key criteria
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Customer service experience
Demonstrated experience in delivering positive customer service interactions.View
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Effective communication skills
Ability to communicate with empathy and clarity to support customers.View
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Digital systems proficiency
Comfortable learning and navigating contemporary digital banking systems.View
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