People First Bank1 follower8 jobs

Member Experience Officer - Heritage Bank, Contact Centre Toowoomba

JuniorMid levelFull-timeHybridToowoomba QLD, AustraliaPosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

Join the exciting journey as a Member Experience Officer at People First Bank's Contact Centre in Toowoomba! This job is all about connecting with customers and providing them with high-quality service experiences that help them achieve their financial goals. The team thrives on collaboration and is dedicated to putting 'People First' in everything they do.

You'll be responsible for

📞

Assisting members

Providing support to members with their transactional needs and inquiries, ensuring a positive experience.
🗣️

Engaging in conversations

Initiating needs-based conversations to find the right solutions for members, every time!
🤗

Building relationships

Creating and nurturing relationships to help members achieve their long-term financial goals.

Key criteria

💬

Customer service experience

Demonstrated experience providing positive customer service interactions.

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🤝

Empathetic communication skills

Ability to communicate with empathy and clarity in conversations.

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📱

Digital systems proficiency

Comfortable learning and using new digital banking tools.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience providing positive customer service interactions.

View

Empathetic communication skills
Ability to communicate with empathy and clarity in conversations.

View

Digital systems proficiency
Comfortable learning and using new digital banking tools.

View

Flexible availability
Willingness to work flexible shifts, including weekends.

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Team collaboration
Experience collaborating with teams to achieve shared goals.

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