Member Experience Officer - Heritage Bank, Contact Centre Toowoomba
JuniorMid levelFull-timeHybridToowoomba QLD, AustraliaPeople and cultureCustomer servicePosted 2 days ago
About the job
Join the exciting journey as a Member Experience Officer at People First Bank's Contact Centre in Toowoomba! This job is all about connecting with customers and providing them with high-quality service experiences that help them achieve their financial goals. The team thrives on collaboration and is dedicated to putting 'People First' in everything they do.
You'll be responsible for
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Assisting members
Providing support to members with their transactional needs and inquiries, ensuring a positive experience.š£ļø
Engaging in conversations
Initiating needs-based conversations to find the right solutions for members, every time!š¤
Building relationships
Creating and nurturing relationships to help members achieve their long-term financial goals.Key criteria
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Customer service experience
Demonstrated experience providing positive customer service interactions.View
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Empathetic communication skills
Ability to communicate with empathy and clarity in conversations.View
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Digital systems proficiency
Comfortable learning and using new digital banking tools.View
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