Aware Super6 followers17 jobs

Member Research & Experience Design Practice Lead

SeniorFull-timeHybridSydney NSW, AustraliaDesignPeople and culturePosted 3 months agoVerified 7 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Member Research & Experience Design Practice at Aware Super, one of Australia's largest profit-for-members superannuation funds. The role is crucial in shaping customer experience through innovative design and research practices, ensuring that member needs are at the forefront. A supportive and flexible work environment fosters collaboration and growth, making it an exciting opportunity for those passionate about member-centric outcomes.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👩‍🏫

Leading and mentoring a team

Lead and mentor a large team of research, CX, UX/UI, and Service Design practitioners.
📐

Designing CX frameworks

Design and govern CX, UX, and service design frameworks used across the organisation.
🤖

Integrating AI into design

Integrate AI into design and research practices, equipping teams to responsibly use AI.

Key criteria

🧠

Experience leading CX/UX practices

Proven experience in complex, matrixed environments.

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🖌️

Human-centred design expertise

Strong background in service design and member journey mapping.

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📊

Data translation skills

Ability to convert research into actionable experience strategies.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience leading CX/UX practices
Proven experience in complex, matrixed environments.

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Human-centred design expertise
Strong background in service design and member journey mapping.

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Data translation skills
Ability to convert research into actionable experience strategies.

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Voice of Customer program experience
Experience running large-scale research initiatives.

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Cross-functional leadership
Ability to influence at senior levels with commercial acumen.

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