Member Research & Experience Design Practice Lead
About the job
This job is about leading the Member Research & Experience Design Practice at Aware Super, one of Australia's largest profit-for-members superannuation funds. The role is crucial in shaping customer experience through innovative design and research practices, ensuring that member needs are at the forefront. A supportive and flexible work environment fosters collaboration and growth, making it an exciting opportunity for those passionate about member-centric outcomes.
You'll be responsible for
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Leading and mentoring a team
Lead and mentor a large team of research, CX, UX/UI, and Service Design practitioners.📐
Designing CX frameworks
Design and govern CX, UX, and service design frameworks used across the organisation.🤖
Integrating AI into design
Integrate AI into design and research practices, equipping teams to responsibly use AI.Key criteria
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Experience leading CX/UX practices
Proven experience in complex, matrixed environments.View
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Human-centred design expertise
Strong background in service design and member journey mapping.View
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Data translation skills
Ability to convert research into actionable experience strategies.View
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