Aware Super6 followers17 jobs

Member Research & Experience Design Practice Lead

SeniorFull-timeHybridSydney NSW, AustraliaPosted 4 months agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Member Research & Experience Design Practice at Aware Super, one of Australia's largest profit-for-members superannuation funds. The role is crucial in shaping customer experience through innovative design and research practices, ensuring that member needs are at the forefront. A supportive and flexible work environment fosters collaboration and growth, making it an exciting opportunity for those passionate about member-centric outcomes.

Meet the team

About the company

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You'll be responsible for

👩‍🏫

Leading and mentoring a team

Lead and mentor a large team of research, CX, UX/UI, and Service Design practitioners.
📐

Designing CX frameworks

Design and govern CX, UX, and service design frameworks used across the organisation.
🤖

Integrating AI into design

Integrate AI into design and research practices, equipping teams to responsibly use AI.

Key criteria

🧠

Experience leading CX/UX practices

Proven experience in complex, matrixed environments.

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🖌️

Human-centred design expertise

Strong background in service design and member journey mapping.

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📊

Data translation skills

Ability to convert research into actionable experience strategies.

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A meaningful career starts with a match

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5 criteria for this job
Experience leading CX/UX practices
Proven experience in complex, matrixed environments.

View

Human-centred design expertise
Strong background in service design and member journey mapping.

View

Data translation skills
Ability to convert research into actionable experience strategies.

View

Voice of Customer program experience
Experience running large-scale research initiatives.

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Cross-functional leadership
Ability to influence at senior levels with commercial acumen.

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