Aware Super6 followers17 jobs

Member Research & Experience Design Practice Lead

SeniorFull-timeHybridMelbourne VIC, AustraliaDesignPeople and culturePosted 3 months agoVerified 7 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Member Research & Experience Design Practice at Aware Super, one of Australia's largest profit-for-members superannuation funds. The role is crucial in shaping customer experience through innovative AI, human, and digital channels, ensuring that the needs of 1.1 million members are met. The team values flexibility and collaboration, working together to create impactful experiences for members and their communities.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

No responsibilities listed

Key criteria

🌟

Proven experience in CX/UX leadership

Demonstrated leadership in complex environments for customer experience.

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🧠

Strong background in Human-Centred Design

Expertise in service design and member journey mapping.

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📊

Ability to translate research into strategies

Experience converting data into actionable experience strategies.

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A meaningful career starts with a match

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5 criteria for this job
Proven experience in CX/UX leadership
Demonstrated leadership in complex environments for customer experience.

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Strong background in Human-Centred Design
Expertise in service design and member journey mapping.

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Ability to translate research into strategies
Experience converting data into actionable experience strategies.

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Experience with Voice of Customer programs
Proven track record in managing large-scale research initiatives.

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Cross-functional leadership skills
Ability to influence senior stakeholders effectively.

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