Member Retention Consultant
About the job
Joining RT Health as a Member Retention Consultant offers an exciting opportunity to be the first point of contact for members in the contact centre. This role is crucial in promoting RT Health products and services while ensuring member satisfaction and retention. The team thrives on collaboration and a shared commitment to supporting members on their health journeys.
You'll be responsible for
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Welcoming new members
Greet and assist newly joined members to ensure their membership is set up correctly and they feel valued.🔄
Retaining existing members
Contact members who are considering leaving and provide solutions to retain them within RT Health.🌈
Providing exceptional service
Deliver a high level of professional customer service, addressing member inquiries and concerns effectively.Key criteria
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Contact centre experience
Demonstrated experience in a contact centre environment, ideally in health insurance.View
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Computer literacy
Proficient in PC skills, including Outlook, Word, Excel, and CRM systems.View
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Customer service skills
Strong commitment to providing outstanding customer service and sales support.View
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