St Trinity Property Group
Member Retention Consultant
Mid levelFull-timeHybridNew South Wales, AustraliaPeople and cultureSalesCustomer servicePosted 4 months ago
View your fit0 of 9 criteria met
About the job
Joining RT Health as a Member Retention Consultant offers an exciting opportunity to be the first point of contact for members in the contact centre. This role is vital in promoting RT Health products, saving members from cancellation, and winning back those who have left. The team thrives in a supportive environment, focusing on collaboration and continuous improvement.
You'll be responsible for
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Welcoming new members
Greet newly joined members and ensure their membership is set up correctly to enhance their experience.📞
Retaining existing members
Contact members who are considering leaving RT Health to provide assistance and retain their membership.🌟
Providing exceptional service
Deliver a high level of professional and exceptional customer service to all members.What we're looking for
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Contact centre experience
Demonstrated experience in a contact centre environment, ideally in health insurance.View fit
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Computer literacy
Proficient in Outlook, Word, Excel, and CRM systems.View fit
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Exceptional customer service skills
Strong commitment to providing outstanding service and support to members.View fit
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