About the job
This job is about joining RAC Finance as a Customer Service Specialist, where you will support members through genuine conversations and contribute to the team's success. Your role is vital in delivering exceptional service and fostering positive relationships, making a real impact on the member experience. The team thrives on collaboration, growth, and a shared commitment to achieving goals together.
You'll be responsible for
📞
Managing calls
Handling a high volume of inbound and outbound calls from personal loan members, focusing on proactive solutions and building positive relationships.🌈
Providing excellent service
Ensuring member satisfaction across various communication channels, addressing inquiries and concerns effectively.📝
Processing requests
Managing personal loan maintenance requests, including address changes, loan payouts, and payment method updates.Key criteria
📞
Customer service experience
Demonstrated experience in customer service or sales environments.View
🤝
Interpersonal skills
Excellent skills in anticipating member needs and offering solutions.View
💻
Computer literacy
Proficient in multitasking and prioritising tasks effectively.View
View more
