RAC WA32 jobs

Member Service Consultant - Investments

JuniorMid levelFull-timeHybridWest Perth WA 6005, AustraliaFinanceCustomer servicePosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about joining RAC Finance as a Customer Service Specialist, where you will support members through genuine conversations and contribute to the team's success. Your role is vital in delivering exceptional service and fostering positive relationships, making a real impact on the member experience. The team thrives on collaboration, growth, and a shared commitment to achieving goals together.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Managing calls

Handling a high volume of inbound and outbound calls from personal loan members, focusing on proactive solutions and building positive relationships.
🌈

Providing excellent service

Ensuring member satisfaction across various communication channels, addressing inquiries and concerns effectively.
📝

Processing requests

Managing personal loan maintenance requests, including address changes, loan payouts, and payment method updates.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or sales environments.

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🤝

Interpersonal skills

Excellent skills in anticipating member needs and offering solutions.

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💻

Computer literacy

Proficient in multitasking and prioritising tasks effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or sales environments.

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Interpersonal skills
Excellent skills in anticipating member needs and offering solutions.

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Computer literacy
Proficient in multitasking and prioritising tasks effectively.

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Sales target focus
Proven ability to achieve sales targets while providing excellent service.

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Growth mindset
Self-motivated with a drive for continuous learning and improvement.

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