People First Bank
Member Service Consultant - Knox Branch
JuniorPart-timeOfficeVictoria, AustraliaFinancePeople and cultureCustomer servicePosted 1 month ago
About the job
As a Member Service Consultant at People First Bank, you will embark on an exciting journey in the banking industry, serving as the welcoming face for our members. Your role is vital in delivering high-quality customer service, understanding their needs, and connecting them with the right banking products. The team thrives on collaboration and support, ensuring every member feels valued and empowered in their financial journey.
You'll be responsible for
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Delivering high-quality customer service
Being the friendly face of the bank, ensuring every interaction is smooth, professional, and personalized.🔍
Identifying customer needs
Listening to customers and offering tailored solutions that align with their financial goals and aspirations.💬
Supporting everyday banking needs
Helping customers navigate their financial journey and explaining the range of products and services available.What we're looking for
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Customer service experience
Demonstrated experience delivering high-quality customer service.View fit
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Strong communication skills
Ability to build rapport and communicate effectively with customers.View fit
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Digital services navigation
Experience helping customers navigate digital banking services.View fit
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