RAC WA19 jobs

Member Services Consultant

JuniorMid levelContractHybridWest Perth WA 6005, AustraliaPosted 4 hours agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Service Specialist position at RAC Finance is all about supporting members through personalized conversations and contributing to the team's success. This job plays a crucial role in ensuring member satisfaction and operational efficiency. The team thrives on collaboration, positivity, and a shared commitment to achieving goals together.

You'll be responsible for

📞

Managing calls

Managing a high volume of inbound and outbound calls from personal loan members, focusing on uncovering proactive solutions and building positive member relationships.
🌟

Providing service

Providing excellent service across various communication channels to ensure member satisfaction.
📝

Processing requests

Processing personal loan maintenance requests from members, including address changes, loan payout requests, and payment method updates.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or sales environments.

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💻

Computer literacy

Proficiency in multitasking and prioritising tasks effectively.

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🤝

Interpersonal skills

Strong ability to anticipate member needs and offer solutions.

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View more

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4 criteria for this job
Customer service experience
Demonstrated experience in customer service or sales environments.

View

Computer literacy
Proficiency in multitasking and prioritising tasks effectively.

View

Interpersonal skills
Strong ability to anticipate member needs and offer solutions.

View

Sales target focus
Proven track record of achieving sales targets while providing service.

View

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