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Member Services Officer

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met
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About the job

As a Member Services Officer, you will be the face of Hostplus, providing exceptional service and support to members across various inquiries. Your role is vital in helping members navigate their financial journeys, contributing to positive outcomes and building trust. The team thrives on collaboration and a commitment to service excellence, creating a supportive environment for growth and development.

You'll be responsible for

📞

Supporting members

Assist members across a wide range of enquiries including superannuation, insurance, retirement and account transactions.
🌟

Delivering exceptional service

Provide outstanding service through face-to-face, phone, and digital interactions.
🧭

Navigating complex processes

Help members understand and navigate important financial decisions and processes.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📚

Knowledge of superannuation

Understanding of superannuation principles and related financial services.

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🤝

Strong communication skills

Proven ability to communicate effectively with diverse individuals.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Knowledge of superannuation
Understanding of superannuation principles and related financial services.

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Strong communication skills
Proven ability to communicate effectively with diverse individuals.

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Attention to detail
Experience managing competing priorities with high accuracy.

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Adaptability in fast-paced environments
Demonstrated resilience and flexibility in dynamic settings.

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