About the job
The Member Support Specialist job at BankVic is all about being the first point of contact for members, delivering meaningful and high-quality service experiences. This position plays a crucial role in helping members navigate their banking needs while promoting BankVic’s products and services. The team thrives on collaboration, integrity, and a commitment to making a positive impact in the community.
You'll be responsible for
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Supporting members
Be the first point of contact for members, assisting them with their banking needs through inbound and outbound phone calls and emails.💳
Processing requests
Handle a wide range of requests including account inquiries, card issues, and transaction support, ensuring a seamless banking experience.💻
Championing digital options
Promote digital and self-service banking options to help members bank smarter and more conveniently.Key criteria
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Inbound and outbound call experience
Proven experience in a queue-based contact centre environment.View
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Exceptional communication skills
Ability to build meaningful connections over the phone.View
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Customer service and sales background
Experience in financial services with a track record of meeting targets.View
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