Private Health Insurance Member Specialist - Sales
About the job
The Private Health Insurance Member Specialist - Sales plays a vital role in supporting the growth of the Australian Unity health fund. By connecting with members and providing exceptional service, this job helps individuals understand the value of health insurance and fosters long-lasting relationships. The team thrives on collaboration, continuous improvement, and a commitment to embodying the values of Bold, Warm, and Honest.
You'll be responsible for
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Connecting with members
Engaging with new and existing members through inbound and outbound calls to achieve sales, growth, and retention targets.đ
Managing member contact activity
Utilizing agreed frameworks and systems to maximize conversion, retention, and lifetime value of members.đ
Delivering exceptional customer experiences
Creating value for members by understanding their needs and providing tailored recommendations and support.Key criteria
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Sales experience
Demonstrated experience achieving sales targets through member engagement.View
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Customer service capabilities
Proven ability to deliver exceptional customer experiences and satisfaction.View
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Inbound and outbound telephony experience
Experience managing member interactions via phone for sales and retention.View
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