MEMBERSHIP OFFICER - AUSTRALIAN ASSOCIATION OF SOCIAL WORKERS, NORTH MELBOURNE, VIC (HYBRID)
About the job
This job is about being a vital part of the Member Services team at the Australian Association of Social Workers. The Member Officer plays a key role in ensuring a positive membership experience by providing exceptional support and service. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
You'll be responsible for
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Providing member support
Acting as the primary point of contact for all member enquiries and ensuring excellent customer service.📝
Processing applications
Handling membership applications and renewals, including payment processing and follow-ups.📣
Participating in outreach
Engaging in outbound and inbound member activities and campaigns to support membership growth.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Communication skills
Highly developed verbal and written communication abilities.View
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CRM software proficiency
Experience using CRM software for member management.View
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