MEMBERSHIP OFFICER - AUSTRALIAN ASSOCIATION OF SOCIAL WORKERS, NORTH MELBOURNE, VIC (HYBRID)
About the job
This job is about being a Member Officer at the Australian Association of Social Workers, where you will play a crucial role in delivering a positive membership experience. By providing support and assistance to members and prospective members, you will contribute to the growth and retention of the association's membership. The team values collaboration, innovation, and a commitment to wellbeing, making it a great place to work.
You'll be responsible for
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Providing member support
Providing a primary point of contact for all member enquiries and ensuring a positive membership experience.📈
Participating in membership activities
Participating in outbound and inbound member activities and campaigns to support membership growth and retention.📝
Processing applications
Processing membership applications and renewals through the AASW membership system, including payment handling and follow-ups.Key criteria
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Customer service expertise
Demonstrated experience providing excellent customer service in various settings.View
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Communication skills
Highly developed verbal and written communication skills for effective member interactions.View
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CRM software proficiency
Experience using CRM software and strong typing skills for data management.View
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