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myIT Experience Specialist

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaCustomer service and supportInformation technologyPosted 3 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The MyIT Experience Specialist job is all about building a seamless IT experience for employees while contributing to the future of Australia. This role is vital in ensuring smooth IT operations, enhancing user satisfaction, and supporting a collaborative work environment. The team thrives on inclusivity and flexibility, creating a supportive atmosphere where everyone can contribute to building Australia’s best fibre infrastructure.

You'll be responsible for

🛠️

Providing IT support

Rapidly diagnosing and resolving a wide range of IT issues for employees, ensuring a seamless myIT experience.
📦

Managing onboarding and offboarding

Supporting the onboarding and offboarding processes for employees, managing devices and consumables.
📝

Capturing user feedback

Collecting user feedback to improve satisfaction and contribute to continuous improvement initiatives.

Key criteria

💻

Customer service skills

Demonstrated experience providing exceptional customer service in IT environments.

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📊

Experience with ITIL and SLAs

Proven background working within ITIL frameworks and SLA-driven environments.

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🛠️

Technical capability

Broad technical knowledge of Microsoft and Apple technologies, networking, and telephony.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service skills
Demonstrated experience providing exceptional customer service in IT environments.

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Experience with ITIL and SLAs
Proven background working within ITIL frameworks and SLA-driven environments.

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Technical capability
Broad technical knowledge of Microsoft and Apple technologies, networking, and telephony.

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Reporting and documentation skills
Experience producing clear reports and procedures for IT processes.

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Collaboration and relationship building
Ability to build strong relationships with customers and teams.

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