Workplace Experience Specialist, Information Technology
About the job
The Workplace Experience Specialist at BDO is a vital part of the team, providing high-quality, in-person technology support that enhances daily productivity for all staff. This job is essential for creating a seamless first-day experience for new starters and ensuring that technology remains a strategic enabler for the business. The team thrives on collaboration and innovation, working together to deliver exceptional service and support to their colleagues.
You'll be responsible for
đ ď¸
Providing frontline support
Delivering immediate assistance across devices, meeting rooms, and collaboration tools to ensure smooth operations.đ¤
Collaborating with teams
Working closely with various teams for escalations and support to resolve issues efficiently.đŚ
Maintaining device stock levels
Ensuring that device stock levels are adequate and managing loan pools within assigned offices.Key criteria
đť
In-person IT support experience
Experience delivering face-to-face IT support in corporate environments.View
đ
IT qualification or equivalent
Certificate, diploma, or degree in IT or related field.View
đ ď¸
ITIL Foundation knowledge
Understanding of ITIL processes for incident and change management.View
View more