Workplace Experience Specialist, Information Technology
About the job
The Workplace Experience Specialist at BDO is a vital part of the IT team, providing exceptional in-person technology support that enhances daily productivity. This job plays a crucial role in ensuring a smooth onboarding experience for new starters and maintaining a strong customer-centric presence in the office. BDO values collaboration and innovation, creating an environment where everyone can thrive together.
You'll be responsible for
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Providing frontline support
Offering assistance across devices, meeting rooms, AV systems, and collaboration tools.đ¤
Collaborating with teams
Working with various teams for escalations and onboarding coordination.âď¸
Troubleshooting hardware issues
Diagnosing and resolving issues with devices and meeting room technology.Key criteria
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In-person IT support experience
Experience delivering face-to-face IT support in a corporate environment.View
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IT qualification or equivalent
Certificate, diploma, or tertiary qualification in IT or related discipline.View
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ITIL Foundation knowledge
Understanding of ITIL processes for incident, problem, and change management.View
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