Workplace Experience Specialist, Information Technology
About the job
The Workplace Experience Specialist at BDO is a vital part of the team, providing in-person IT support that enhances daily productivity for all staff. This job is all about creating a seamless experience for new starters and ensuring that technology works smoothly in the office. Collaboration and a customer-centric approach are key to thriving in this dynamic environment.
You'll be responsible for
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Providing frontline support
Delivering immediate assistance across devices, meeting rooms, and collaboration tools to ensure smooth operations.đ€
Collaborating with teams
Working closely with various IT teams for escalations and support coordination, ensuring efficient service delivery.âïž
Troubleshooting hardware issues
Diagnosing and resolving hardware problems, escalating when necessary to maintain productivity.Key criteria
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In-person IT support experience
Experience delivering face-to-face IT support in corporate environments.View
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IT qualification or equivalent
Certificate, diploma, or degree in IT or related field.View
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ITIL Foundation knowledge
Understanding of ITIL processes for incident and change management.View
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