About the job
The National Operations Manager - Service & Business Optimisation is a pivotal job that drives operational excellence and customer satisfaction across the Building Automation portfolio. This position plays a crucial role in developing and executing service strategies that enhance efficiency and deliver exceptional outcomes. Collaboration with various teams is key, as the job involves leading a high-performing national team and fostering a culture of innovation and continuous improvement.
You'll be responsible for
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Leading the national service business
Lead the national Building Automation Service business, ensuring best-in-class service delivery across iVu and WebCTRL platforms.🛠️
Developing service strategies
Develop and implement digital service strategies, including remote diagnostics, predictive maintenance, and data-driven performance optimisation.🤝
Managing strategic customer relationships
Manage strategic customer relationships, ensuring service excellence, contractual compliance, and long-term customer satisfaction.Key criteria
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Building automation experience
Demonstrated experience in managing national service within Building Automation.View
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Service P&L management
Proven experience managing service P&L, budgets, and forecasting.View
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Customer relationship skills
Proven ability to build strong relationships with customers and stakeholders.View
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