IHG Hotels & Resorts4 followers38 jobs

Night Manager - Crowne Plaza Carlton

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Night Manager at Crowne Plaza Melbourne Carlton plays a vital role in ensuring a safe and seamless experience for guests during the night. This position is all about leadership, guest service, and operational excellence, making it essential for creating memorable emotional connections. The team thrives on collaboration and support, fostering a positive culture where everyone can shine.

Meet the team

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You'll be responsible for

🌙

Leading the overnight operation

Acting as the primary escalation point for guest, colleague and operational matters, ensuring a safe, secure and seamless experience for guests.
⭐

Delivering exceptional guest experiences

Engaging proactively with guests, resolving concerns and ensuring satisfaction.
📊

Managing the Night Audit process

Overseeing financial reconciliations, cash handling, credit monitoring and daily reporting with high accuracy and attention to detail.

Key criteria

🏨

Hotel front office leadership experience

Minimum 1 year in hotel front office leadership roles.

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📊

Financial acumen

Experience with cash handling, reconciliations, and audits.

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🛡️

Knowledge of safety procedures

Understanding of hotel safety, security, and emergency protocols.

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A meaningful career starts with a match

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5 criteria for this job
Hotel front office leadership experience
Minimum 1 year in hotel front office leadership roles.

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Financial acumen
Experience with cash handling, reconciliations, and audits.

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Knowledge of safety procedures
Understanding of hotel safety, security, and emergency protocols.

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Strong communication skills
Proven ability to build relationships across departments.

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Proficiency in hotel systems
Experience using PMS and Microsoft Office effectively.

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