MYOB
Novated Client Services Officer
JuniorMid levelFull-timeHybridSydney NSW, AustraliaFinanceCustomer service and supportPeople and culturePosted 20 hours ago
About the job
This job is all about providing exceptional support to Novated Clients by responding to their enquiries and maintaining accurate client information. The impact of this position is significant as it directly contributes to meeting client expectations and achieving operational objectives. Collaboration and a commitment to continuous improvement are key values within the team.
You'll be responsible for
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Responding to client enquiries
Thoroughly and efficiently respond to novated client phone and email enquiries, ensuring accurate and timely resolutions.📝
Maintaining client information
Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure.🌟
Supporting customer satisfaction
Work effectively with the team to ensure excellent customer experience and adherence to all KPIs.What we're looking for
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Client communication skills
Demonstrated ability to effectively communicate with clients via phone and email.View fit
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Problem-solving skills
Proven experience resolving complex customer inquiries in a timely manner.View fit
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Organizational skills
Strong ability to prioritize tasks and manage multiple responsibilities efficiently.View fit
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