Novated Client Services Officer
About the job
This job is all about providing exceptional support to Novated Clients by responding to their enquiries and maintaining accurate client information. The impact of this role is significant as it directly contributes to client satisfaction and operational success. The team thrives on collaboration, flexibility, and a commitment to continuous improvement.
You'll be responsible for
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Responding to client enquiries
Thoroughly and efficiently respond to our novated client’s phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry.📝
Maintaining client information
Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure.🌟
Supporting customer satisfaction
Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels.Key criteria
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Client communication skills
Demonstrated ability to effectively communicate with clients via phone and email.View
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Problem-solving skills
Proven experience resolving complex customer inquiries in a timely manner.View
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Numeracy and attention to detail
Strong aptitude for understanding finance and taxation concepts.View
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