Ocean Freight Customer Service Representative
About the job
The Ocean Freight Customer Service Representative at Toll Group plays a vital role in ensuring seamless service delivery between Toll Global Forwarding and its customers. This job is essential for meeting client expectations and driving service excellence while supporting profitability and innovation. The team thrives in a supportive and collaborative environment, where curiosity and a customer-centric approach are at the heart of everything they do.
You'll be responsible for
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Managing client relationships
Manage client and stakeholder relationships, coordinating with internal and external teams to meet service expectations, provide timely updates, attend meetings, and deliver excellent customer service to support satisfaction and retention.📦
Coordinating shipment processing
Coordinate end-to-end shipment processing, ensuring timely and accurate execution that meets client requirements, Toll standards, legislative obligations, and cargo availability commitments.✅
Ensuring compliance
Ensure regulatory and compliance excellence, including adherence to ABF, AQIS, RACA, COR, quarantine directions, customs regulations, and broader safety and legal requirements.Key criteria
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Experience in global freight forwarding
Strong background in operations or customer service within freight forwarding.View
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Effective communication skills
Ability to engage and collaborate with clients and internal teams.View
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Proficiency in CargoWise
Experience using CargoWise software for shipment tracking and management.View
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