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Onboarding Partner

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 2 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

HomeMade is part of the Attain Healthtech Group, dedicated to creating positive change in the care and support sector. This job is all about empowering older people to self-manage their services, helping them maintain independence and live fulfilling lives at home. The team is passionate about making a meaningful difference and values collaboration, innovation, and customer-centric approaches.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Collaborating with the customer qualifying team

Ensure a seamless onboarding experience for HomeMade customers.
📞

Conducting welcome calls

Complete comprehensive virtual assessments using a wellness and enablement approach.
📝

Developing personalised care plans

Make recommendations that promote independence and consider each customer’s risk profile.

Key criteria

🤝

Relationship-building skills

Experience building rapport quickly with diverse individuals.

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📞

Exceptional customer service

Demonstrated ability to deliver outstanding support and assistance.

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📝

Strong communication skills

Proven written and verbal communication proficiency.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Relationship-building skills
Experience building rapport quickly with diverse individuals.

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Exceptional customer service
Demonstrated ability to deliver outstanding support and assistance.

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Strong communication skills
Proven written and verbal communication proficiency.

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Empathetic approach
Experience supporting customers in maintaining choice and control.

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Financial discussion comfort
Comfort discussing budgets and finances transparently.

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