About the job
This job is all about ensuring a smooth and effective onboarding experience for clients in the CTP Care program. By coordinating timely and quality services, you will play a vital role in meeting client needs and scheme objectives. The team values collaboration and is committed to supporting each other while driving positive outcomes for the community.
You'll be responsible for
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Managing onboarding clients
Proactively manage a portfolio of onboarding clients using a person-centred approach to identify immediate and ongoing needs and priorities for follow up📋
Interpreting medical information
Apply your experience in interpreting medical/ claim information from insurers, health professionals and other key stakeholders to achieve a smooth transition for clients onboarding to the CTP Care program.🤝
Liaising with stakeholders
Liaise and collaborate with the client, CTP Insurer and external service providers to gather and verify relevant information to form a view about entitlements and priorities for intervention.Key criteria
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Experience with onboarding processes
Demonstrated experience managing client onboarding in a care context.View
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Understanding of medical claims
Proven ability to interpret complex medical and claim information.View
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Strong communication skills
Ability to build rapport and convey complex information effectively.View
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