Transport NSW2 followers94 jobs

Shared Services Support Officer (Temporary Opportunity - up to 8 months)

JuniorMid levelContractOfficeClarence Valley, NSW, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about putting people at the heart of service delivery and making a real impact in the community. By leveraging your communication, problem-solving, and empathy skills, you will help create transformative experiences for customers. The team thrives on collaboration and aims to provide exceptional service in a fast-paced, dynamic environment.

Meet the team

About the company

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You'll be responsible for

📞

Delivering customer support

Working as part of a team to provide high-volume shared services and customer support across a multi-channel contact centre.
💬

Managing enquiries

Providing first-contact resolution and managing customer enquiries across phone, chat, and administrative channels.
⭐

Ensuring service quality

Delivering efficient and high-quality customer service outcomes in a dynamic, high-volume contact centre environment.

Key criteria

📞

Customer service experience

Proven experience in high-volume customer service environments.

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🛠️

Problem-solving skills

Demonstrated ability to resolve customer enquiries effectively.

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⏱️

Time management skills

Experience managing competing priorities in fast-paced settings.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience in high-volume customer service environments.

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Problem-solving skills
Demonstrated ability to resolve customer enquiries effectively.

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Time management skills
Experience managing competing priorities in fast-paced settings.

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Strong communication skills
Excellent verbal and written communication in service contexts.

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A meaningful career starts with a match

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