Transport NSW2 followers103 jobs

Shared Services Support Officer

JuniorMid levelFull-timeOfficeGlen Innes NSW 2370, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is all about putting people at the heart of service delivery. By leveraging your communication, problem-solving, and empathy skills, you will play a vital role in transforming the lives of our community through exceptional customer support. The team thrives in a dynamic, high-volume environment, working together to ensure every customer interaction is a positive experience.

Meet the team

About the company

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You'll be responsible for

📞

Providing first-contact resolution

Delivering efficient and high-quality customer service outcomes by managing enquiries across various channels.
💬

Managing customer enquiries

Handling customer interactions through phone, chat, and administrative channels in a dynamic environment.
🌟

Delivering service experiences

Fostering satisfaction and service experiences that transform the lives of the community.

Key criteria

📞

Customer service experience

Proven experience in high-volume customer service environments.

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🗣️

Strong communication skills

Demonstrated ability to communicate effectively across various channels.

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⚡

Problem-solving skills

Experience resolving customer inquiries efficiently and effectively.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience in high-volume customer service environments.

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Strong communication skills
Demonstrated ability to communicate effectively across various channels.

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Problem-solving skills
Experience resolving customer inquiries efficiently and effectively.

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Multi-tasking abilities
Proven capability to manage multiple systems and tasks simultaneously.

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