Transport NSW2 followers94 jobs

Shared Services Support Officer (Temporary Opportunity - up to 10 months)

JuniorMid levelContractOfficeDubbo NSW 2830, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about putting people at the heart of service experiences and making a positive impact on the community. By leveraging your skills in communication, problem-solving, and empathy, you will help foster satisfaction and transform lives. The team thrives in a fast-paced, service-driven environment, where collaboration and customer focus are key.

Meet the team

About the company

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You'll be responsible for

📞

Providing first-contact resolution

Manage customer inquiries across phone, chat, and administrative channels to ensure timely and effective responses.
🌟

Delivering high-quality customer service

Ensure efficient service outcomes in a dynamic, high-volume contact centre environment.
🤝

Collaborating with a team

Work as part of a team to deliver shared services and customer support across multiple channels.

Key criteria

📞

Customer service experience

Proven experience in high-volume customer service environments.

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🗣️

Strong communication skills

Demonstrated ability to communicate effectively across multiple channels.

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⚖️

Problem-solving skills

Experience resolving customer enquiries with empathy and efficiency.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in high-volume customer service environments.

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Strong communication skills
Demonstrated ability to communicate effectively across multiple channels.

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Problem-solving skills
Experience resolving customer enquiries with empathy and efficiency.

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Time management skills
Proven ability to manage competing priorities in fast-paced settings.

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Multi-system proficiency
Experience handling multiple systems and tasks simultaneously.

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A meaningful career starts with a match

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