Transport NSW2 followers103 jobs

Shared Services Support Officer

JuniorMid levelFull-timeOfficeEast Wagga Wagga NSW 2650, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is all about putting people at the heart of service and making a real impact in the community. By joining the team at Transport for NSW, you will have the opportunity to transform lives through exceptional customer support in a dynamic environment. The team values collaboration and diversity, creating a welcoming atmosphere where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📞

Providing first-contact resolution

Manage customer enquiries across phone, chat, and administrative channels to ensure quick and effective solutions.
🌟

Delivering high-quality customer service

Ensure efficient and satisfactory outcomes for customers in a high-volume contact centre environment.
📋

Managing competing priorities

Effectively handle multiple tasks and priorities while maintaining a focus on customer satisfaction.

Key criteria

📞

Customer service experience

Demonstrated experience in high-volume customer service environments.

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🗣️

Strong communication skills

Proven ability to communicate effectively across multiple channels.

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⚡

Problem-solving skills

Experience resolving customer inquiries efficiently and effectively.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Customer service experience
Demonstrated experience in high-volume customer service environments.

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Strong communication skills
Proven ability to communicate effectively across multiple channels.

View

Problem-solving skills
Experience resolving customer inquiries efficiently and effectively.

View

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