Applications Support Officer
About the job
Join Infoxchange and help bring our mission of Technology for Social Justice to life. This full-time, fixed term job, commencing mid-August, is based in Melbourne and offers the opportunity to make a real impact, with potential for extension subject to business requirements. The team is dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves, and they pride themselves on delivering outstanding customer service to community service organisations.
You'll be responsible for
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Providing day-to-day support
Supporting customers across Australia using Infoxchange products and applications, ensuring they can use the software effectively.🔧
Troubleshooting and problem-solving
Assisting customers in real-time over the phone to resolve issues and documenting any that require escalation to specialist teams.🤝
Collaborating with team members
Working closely with other Infoxchange staff to achieve team and organisational goals, contributing positively to the team environment.Key criteria
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SaaS support experience
Experience in a SaaS support environment is essential.View
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Outstanding customer service skills
Demonstrated ability to provide high-quality customer service.View
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Experience with ticketing systems
Proven experience using ticketing systems for issue tracking.View
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