Transport NSW3 followers152 jobs

Senior Technology Support Officer

Mid levelSeniorFull-timeHybridMacquarie Park NSW 2113, AustraliaPosted 5 hours agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

This job is all about making a grand impact by supporting technology services within an organisation that values purpose and diligence. By providing high-quality administrative, operational, and project support, you will play a vital role in enhancing service performance and customer experience. The team thrives on collaboration and is committed to making a meaningful contribution to the community and economy.

You'll be responsible for

🔧

Supporting technology services

Playing a key role in supporting the effective delivery of technology services across the organisation by providing high-quality administrative, operational, and project support to the Digital and Systems team.
📊

Monitoring service requests

Monitoring enterprise-wide service request volumes, analysing trends and emerging risks, and identifying opportunities to enhance service performance and customer experience.
📋

Maintaining systems register

Maintaining the organisation’s systems register, supporting technology procurement and contract administration processes, and assisting with system lifecycle management.

Key criteria

📊

3+ years in technology support

Experience in a similar technology support role is essential.

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🔍

Analytical and troubleshooting skills

Proven ability to diagnose and resolve technical issues effectively.

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🤝

Stakeholder relationship management

Demonstrated experience building effective stakeholder relationships.

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Meet the team

About the company

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5 criteria for this job
3+ years in technology support
Experience in a similar technology support role is essential.

View

Analytical and troubleshooting skills
Proven ability to diagnose and resolve technical issues effectively.

View

Stakeholder relationship management
Demonstrated experience building effective stakeholder relationships.

View

Ability to manage competing priorities
Experience handling multiple deadlines in a fast-paced environment.

View

Understanding of contract documentation
Sound knowledge of key obligations and compliance requirements.

View

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