Transport NSW3 followers131 jobs

Shared Services Support Officer

JuniorMid levelFull-timeOfficeEast Wagga Wagga NSW 2650, AustraliaPosted 20 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is all about putting people at the heart of service delivery and making a real impact in the community. By working as part of a team in a multi-channel contact centre, you will help transform lives through exceptional customer service experiences. The team thrives in a fast-paced environment, focusing on collaboration and high-quality outcomes.

You'll be responsible for

📞

Providing first-contact resolution

Manage customer enquiries across phone, chat, and administrative channels to ensure efficient service delivery.
💬

Managing customer enquiries

Handle multiple systems and tasks simultaneously while delivering high-quality service outcomes.
🚀

Developing capability

Enhance skills in a dynamic, high-volume contact centre environment to improve service delivery.

Key criteria

📞

Customer service experience

Demonstrated experience in high-volume customer service environments.

View

💬

Strong communication skills

Proven ability to communicate effectively across multiple channels.

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⚡

Problem-solving skills

Experience resolving customer inquiries with efficiency and empathy.

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View more

Meet the team

About the company

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4 criteria for this job
Customer service experience
Demonstrated experience in high-volume customer service environments.

View

Strong communication skills
Proven ability to communicate effectively across multiple channels.

View

Problem-solving skills
Experience resolving customer inquiries with efficiency and empathy.

View

Multi-tasking ability
Proven capability to manage competing priorities in fast-paced settings.

View

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