Leidos45 jobs

Operating Support Manager

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team to deliver user-focused IT support services within a world-leading technology business. The impact of this role is significant, as it shapes the user experience and ensures that support services align with business needs. Team members thrive in an environment that values open communication, knowledge-sharing, and continuous learning.

Meet the team

About the company

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You'll be responsible for

👥

Leading Help Desk Operations

Leading and mentoring the Help Desk team, overseeing performance management, coaching, and professional development, while managing daily operations across the Help Desk, TechBar, and deskside support.
🌟

Delivering VIP Support

Delivering high-touch VIP support for executive stakeholders and coordinating IT induction and refresher training, including sessions on trending issues.
📋

Enhancing IT Service Catalogue

Maintaining and enhancing the IT Service Catalogue to ensure clarity, accessibility, and alignment with user needs, while supporting ITSM governance activities such as knowledge management, configuration management, and business continuity planning.

Key criteria

🖥️

Help Desk management experience

Proven experience managing Help Desk functions in enterprise IT environments.

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☁️

Cloud services knowledge

Solid understanding of cloud services and modern workplace technologies.

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📊

ITSM tools proficiency

Experience with ITSM tools like JIRA or ServiceNow within defined SLAs.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Help Desk management experience
Proven experience managing Help Desk functions in enterprise IT environments.

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Cloud services knowledge
Solid understanding of cloud services and modern workplace technologies.

View

ITSM tools proficiency
Experience with ITSM tools like JIRA or ServiceNow within defined SLAs.

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Knowledge management skills
Demonstrated skills in developing SOPs and supporting documentation.

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