Leidos103 jobs

Operating Support Manager

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team to deliver user-focused IT support services within a world-leading technology business. The impact of this role is significant, as it shapes the user experience and ensures that support services align with business needs. Team members thrive in an environment that values open communication, knowledge-sharing, and continuous learning.

You'll be responsible for

👥

Leading Help Desk Operations

Leading and mentoring the Help Desk team, overseeing performance management, coaching, and professional development, while managing daily operations across the Help Desk, TechBar, and deskside support.
🌟

Delivering VIP Support

Delivering high-touch VIP support for executive stakeholders and coordinating IT induction and refresher training, including sessions on trending issues.
📋

Enhancing IT Service Catalogue

Maintaining and enhancing the IT Service Catalogue to ensure clarity, accessibility, and alignment with user needs, while supporting ITSM governance activities such as knowledge management, configuration management, and business continuity planning.

Key criteria

🖥️

Help Desk management experience

Proven experience managing Help Desk functions in enterprise IT environments.

View

☁️

Cloud services knowledge

Solid understanding of cloud services and modern workplace technologies.

View

📊

ITSM tools proficiency

Experience with ITSM tools like JIRA or ServiceNow within defined SLAs.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Leidos
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Help Desk management experience
Proven experience managing Help Desk functions in enterprise IT environments.

View

Cloud services knowledge
Solid understanding of cloud services and modern workplace technologies.

View

ITSM tools proficiency
Experience with ITSM tools like JIRA or ServiceNow within defined SLAs.

View

Knowledge management skills
Demonstrated skills in developing SOPs and supporting documentation.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
HUB24
HUB24
Customer Support ManagerMelbourne, VIC · Full-time
The Customer Support Manager at HUB24 is all about leading a dynamic team to deliver exceptional customer service experiences. This job plays a crucial role in ensuring that service levels and customer satisfaction targets are not just met, but exceeded. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity to make a real impact.
Cadmus
Cadmus
Learning Support ManagerMelbourne, VIC · Full-time
The Learning Support Manager at Cadmus plays a pivotal role in bridging the gap between university intentions and student experiences. This position is all about making a real impact on assessment practices and learning outcomes within institutions. Cadmus values a collaborative and intellectually rigorous environment, where team members are empowered to build trusted relationships with academics and contribute to meaningful change.
Estia Health
Estia Health
Regional Support Manager, QLDQLD · Full-time
Estia Health is seeking an experienced Regional Support Manager to join a vibrant community dedicated to enriching lives in aged care. This key leadership job focuses on operational excellence, supporting Managers to enhance resident experiences and ensure compliance. With a commitment to diversity and inclusion, Estia Health fosters a warm and collaborative environment where every team member plays a vital role in making a difference.
REA Group
REA Group
Senior Customer Support ManagerRichmond, VIC · Full-time
The Senior Customer Support Manager is a pivotal job at REA, where you will steer day-to-day operations and lead leaders to foster a strong growth culture. This position is crucial in delivering exceptional customer service and ensuring a seamless support experience across various products and channels. The team thrives on collaboration and innovation, making a real impact in the customer journey.