Operations Co-ordinator, ANZ- Technical Services
About the job
This job is about making a meaningful impact in healthcare delivery at Baxter. As an Operations Co-Ordinator, you will play a vital role in ensuring service excellence and customer satisfaction. The team thrives on collaboration, courage, and accountability, empowering each individual to take ownership of their work and contribute to exceptional results.
You'll be responsible for
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Managing customer operations
Managing Customer Operations’ Shared Inbox & Phone enquiries, ensuring customer satisfaction in all interactions.📝
Logging complaints and coordinating warranties
Logging complaints, coordinating warranties, and updating ERP systems to maintain service integrity.📊
Preparing service reports
Preparing service or benchmark reports by collecting and analyzing service data to assist management.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Organizational skills
Strong ability to manage multiple tasks and meet deadlines.View
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Technical proficiency
Intermediate to advanced skills in Microsoft Office and ERP systems.View
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